FAQs
How can I contact Purity?
You can email us at info@shoppurity.co where our customer service team will be happy to assist you with whatever you need.
Do you ship worldwide?
Yes!
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations withing 12 hours of placing your order. All request after that time will be denied. Your ordered can be 100% refunded after it is delivered.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, and AMEX) and paypal payments.
When will my order be processed?
All orders are handled and shipped our from our warehouse. Please allow extra time for your orders to be processed during holidays. We process orders between mondays and fridays.
How long will it take to receive my order?
Due to high demand orders may take between 2 to 4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and are not covered by us. We are no responsible for delays caused by your customs department in your country. For further details about charges, please contact your local customs department.
How do I return an item?
Contact us at Info@shoppurity.co
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us if you've received items from us that are missing, incorrect, or damaged. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank withing 7-10 business days of receipt of the returned item or cancellation request. Please contact the card issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet here is what you do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.